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RETURN POLICY

We have a 14-day return policy, which means you have 114days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUND POLICY

For on-demand items:

We only give refunds for wrong or damaged items.
If any of the conditions mentioned above apply, please reach out to us with photos of any damaged or incorrect items, and we will resolve the issue for you.

For other items:

We offer 14 days of Buyer’s Remorse.

Contact Us at Vegan Bar first to get your return approved, then you ship your order to us, keep in mind that you are responsible for shipping cost and the shipping itself when exercising your Buyer’s Remorse.

In the event of an approved return or Buyer’s Remorse, we make the refund in the same way as the original payment was made.

Trending Questions

If you wish to cancel or change your order, contact our customer service as soon as possible. We can only cancel or change your order if we have not already shipped it.

You can change your address by logging into your account or contacting us. If you have already made an order, please contact us directly to change your address.

We will send you an order confirmation email to you at the email address you entered when ordering.

If you do not receive an order confirmation, please contact us and please double-check that it has not ended up in your spam folder.

Select the items you want to buy and put them in the shopping cart.

– Go to the checkout.

– Any discount code is entered in the “Discount code” tab under your shopping cart.

– Fill in your personal details.

Please double-check that any discounts have gone through before confirming your order.

– Check that all information is correct and confirm your purchase.

– The order confirmation will arrive shortly.

– When we ship your order out to you, you will receive an email with the tracking number.

In the event of an approved return or Buyer’s Remorse, we make the refund in the same way as the original payment was made.

You can reset your password at the My Account page

We always follow the Swedish Consumer Agency’s guidelines regarding complaints.
 
Only original defects are covered by the right of complaint and do not include, for example, defects caused by normal wear and tear or handling errors.
 
Please Contact Us with photos of any damaged or incorrect items, and we will resolve the issue for you.

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FAQ

We are offering payments thru PayPal and Payson.

With PayPal, you can pay with your PayPal balance, your bank account, or your bank card, no matter where you are in the world.

For our Swedish Customers, we have the option to choose to pay with Payson. They offer payments with internetbank, kortbetalning, Swish, delbetalning och faktura

We do not offer returns on made-on-demand products.

Private Customers have 14 Days of Buyer’s Remorse on other items.

Contact Us at Vegan Bar first to get your return approved, then you ship your order to us, keep in mind that you are responsible for shipping cost and the shipping itself, when using your right to Buyer’s Remorse.

In the event of an approved return or Buyer’s Remorse, we make the refund in the same way as the original payment was made.

Du kan själv logga in på Payson hemsida eller app och pausa fakturan, oavsett om du returnerar hela eller delar av ordern.

  • Om du returnerar hela ordern kommer fakturan makuleras när returen är behandlad.
  • Behåller du några produkter i din order kommer du få en uppdaterad faktura från Klarna till din mail när returen är behandlad.

Exchanges are unavailable as all of our products are custom-made; therefore, a size exchange would require a new product to be produced. If you wish to get the item in a different size or color, please make a separate purchase. Incorrectly ordered sizes cannot be refunded. So make sure to contact us if you have any doubts about the sizing, before you order and we will help you out.